Cloud Server Agreement

iv. Credits can only be used for future billing costs. v. The credit is only valid for the specific service on the total account, which was less than 99.8% per billing period during which non-compliance The credit requirement can only apply to non-compliance disputed during the last settlement cycle. Billing cycles greater than thirty (30) days are not subject to compensatory measures. The credit application must be e-mailed to BroadAspect-Support, BroadAspect is available for up to 30 days to respond to the credit request. Viii. The maximum amount of credit is 50% of the service that has fallen below the specified ALS. ix. The credit decision is based solely on BroadAspect`s assessment.c. Lossi parcel.

BroadAspect maintains an average monthly package loss of 0.1% or rather network interfaces hosted at BroadAspects Edge`s network interfaces on each BroadAspect Hosting POP.ii. BroadAspect uses reasonable efforts commercially to identify the source of excessive parcel loss and remedy this situation. Mr. Latencyi. BroadAspect must transfer packages with average latency over a period of less than 20 milliseconds within a single BroadAspect Hosting POP.ii. BroadAspect must transfer packages with average latency over a period of less than 75 milliseconds to a Basic BroadAspect network. Exceptions. Planned and emergency emergency maintenance windows for network and server infrastructure.ii.

circumstances that are not subject to BroadAspect`s proper control, including and without restriction; Acts of all government agencies, war, sabotage, armed conflicts, embargo, fires, floods, strikes, interruptions and delays in the transport of telecommunications. iii. Inability to access the BroadAspect network unless such a failure is caused by BroadAspect. iv. Incorrect ALS violations reported as a result of failures or errors in BroadAspect measurement and monitoring systems. v. Access by email or email, distribution and transmission. vi. Customer access using security accounts such as FTP, POP, IMAP and SMTP. Vii.

Customer Acts or Omissions – Custom Script or programming within the website or hosted application, negligence, device performance cycle, intentional misconduct, violation of terms and conditions of use, and general terms and conditions. BroadAspect.ix`s out-of-control DNA problems. DNS transfer from Domainnames.x.